Overhead Troubleshooting 2

Summary

When damage from storms and disasters is extensive, a much larger than normal troubleshooting effort is usually required to get customers back on line. To support this effort, companies often have special emergency plans in place to make sure their employees can deal with the problems and conditions likely to be encountered.

This 33-minute DVD examines some of the conditions that make troubleshooting overhead lines under emergency conditions different from normal troubleshooting.

Training Sessions

Introduction – 11 minutes Identifies differences between troubleshooting under emergency conditions and trouble shooting under normal conditions. Describes basic preparations that can be made prior to emergency troubleshooting. Describes one method used to prioritize problems during emergency troubleshooting. Describes basic safety precautions that should be followed during emergency troubleshooting.

Communications – 10 minutes Explains why a communications center is needed during emergency conditions. Describes how communications to and from a communications center during emergency conditions are different from communications during normal conditions. Describes how the field communications group at a communications center coordinates feedback from company personnel in the field during an emergency. Describes how the dispatcher evaluates information collected by communications center personnel and works with troublemen to deal with emergency problems.

Emergency Troubleshooting – 12 minutes Describes methods for effectively dealing with the physical and electrical hazards that can be present when troubleshooting overhead lines at night during a storm. Describes methods that a troubleshooter can use to help prioritize repairs and clear lines.

Support Materials Available

Student workbook, instructor guide.